Domains

Transferring a domain away from ZRAZU

How to get a transfer code to move a domain to another registrar: remove the lock, request the code in the cabinet and why it arrives only by email.

A domain is not tied to us forever: you can move it to any other registrar. For this you need a transfer code. It is a secret, so we do not show it on screen but email it to the domain owner (the registrant). Nobody, support included, asks for the code in a chat.

You choose the new registrar yourself: they will tell you where to enter the code.

Before you start

  • A role with the right to take a domain out: in the cabinet this is the organization owner (an administrator does not have this right).
  • The domain has an owner (a registrant): without one there is nobody to send the code to.
  • The domain is not frozen during a dispute over rights.
  • 72 hours have passed since the last change of owner, password, email or contacts.
  • If DNSSEC is on at ZRAZU servers, turn it off on the DNS tab and wait for it to be removed (up to two days). Otherwise the domain may stop opening after the transfer.

Step by step

  1. Open the domain card: Domains → All domains, then the domain.
  2. On the Security tab, turn off the Transfer lock. Confirm with a code from the app or a passkey.
  3. On the Owner tab find the Transfer code block and click Email the code to the owner. Confirm again.
  4. You will see "Request accepted: the code will be emailed to …". Open the letter in the owner's mailbox.
  5. Enter the code at the new registrar and confirm the transfer there.

You can request the code once a day: while a request is not completed, we do not accept another. The code itself is not stored in our database.

Good to know

  • Before leaving, make sure DNS and mail are set up at the new place. You can do this in advance.
  • If you no longer need the domain, you don't have to transfer it: see "Let the domain go" in Renewing a domain and auto-renew.

If it didn't work

What you seeWhat to do
The transfer lock is onRemove it on the Security tab, then request the code.
"The transfer code has already been requested: the letter will go to the domain's registrant. You can repeat it in a day"Check the registrant's mailbox, including "Spam". You can send a new request in a day.
"After an owner change we hold the code for 72 hours — until …"Wait for the date shown. This is how we protect the domain from hijacking.
"DNSSEC is on for the domain at ZRAZU servers…"Turn DNSSEC off on the DNS tab and wait up to two days.
"The domain has no registrant contact: nobody to send the code to"Assign an owner: Domain owner and contacts.
"The domain is frozen during a dispute over rights"There is no transfer until the parties, a court or UDRP decide.
"Account access recovery is in progress"We do not issue the code until the recovery is complete.
"The person who requested the code no longer has the right to do so"Repeat the request from the organization owner's account.

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