Payment, service delivery and refunds

How to pay

• Visa or Mastercard card — through the LiqPay payment service. You enter your card details on the LiqPay page; they never reach us. The money is charged as soon as the payment is confirmed.
• Invoice to IBAN — we issue an invoice to be paid within 3 days. A transfer takes 1–3 banking days, and until the money arrives someone else may register a free name; in that case we remove the item from the order and refund its cost in full.
• Account balance — your prepayment to the seller that has not yet been spent on services. If you bought in both modes, you have two balances, one with each seller.

Prices are in hryvnias on each product page and in the cart, and the cart price is final: “without VAT” means the seller is not a VAT payer. All prices are in the price table.

The cart shows which payment methods are available: this depends on the seller. Seller details are on the page Sellers.

How we deliver the service

All our services are digital; there is no physical delivery. The service and the order status appear in your account.

• Domain — after payment the order goes to the zone registry automatically. The domain is yours as soon as the registry confirms the registration, usually within minutes. If the registry needs documents (for example, a trademark certificate for .ua), we will tell you what is missing.
• Domain transfer — starts after payment and the transfer code. Timing depends on the zone rules and the current registrar; the status is shown in your account.
• SSL certificate — issued by the certificate authority after validation: DV as soon as domain ownership is confirmed; OV and EV after the organisation is validated, usually within a few business days depending on the certificate authority. Let’s Encrypt for domains on our name servers is issued automatically and free of charge.
• DNS hosting and monitoring start working right after you set them up.

Refunds

• Unused balance, an order that was not fulfilled and a certificate that was not issued are refunded in full. Refunds for individual services billed by invoice follow section 9 of the offer.
• A registered domain and its renewal are not refundable — this is a registry restriction, not our choice. That is why the cart asks you to check every name before paying.
• We fix our own mistakes, such as a double charge, with a refund on our own initiative, without a request from you.

The refund comes from the same seller that received the payment — to the card or account you paid from, or to your account balance, whichever you choose. How long a card transfer takes depends on the issuing bank.

Questions about payments and refunds — by email or Telegram, addresses on the page Contacts.