Domains
Renewing a domain and auto-renew
How to renew a domain by hand, turn on auto-renew from your balance, which reminders we send and how to let a domain go on purpose.
A domain is valid until a certain date. If you don't renew it, it stops working after that date, and later it is deleted from the registry and someone else can take the name. You can renew by hand or leave it to auto-renew.
You see the renewal amount in the cart before paying. There are no figures here: see the prices page.
Renewing by hand
- Open Domains → All domains and choose a domain.
- Click Renew (the button is at the top of the card and in the "Term and renewal" block).
- Choose how many years, and the mode: with or without VAT, depending on the payer.
- Confirm in the cart and pay.
After payment, the card shows "New term until …". The term cannot be longer than 9 years from today. Renewals are non-refundable.
Roles with the right to pay can renew and turn auto-renew on or off.
Auto-renew
With auto-renew on, we charge the organization's balance 30 days before the term ends, at that day's rate. If it fails (for example, not enough money), we retry 7 days and 1 day before the end.
Keep enough money on your balance. The switch is in the domain's card, in the "Term and renewal" block (Auto-renew).
Turning auto-renew off is deliberately harder: you must type the domain name and confirm with a code from the app or a passkey. This way nobody switches it off by accident.
Expiry reminders
We send emails 60, 30, 15, 7 and 1 day before the term ends, and every day after it until the domain is renewed. You can turn the reminders off; then we write only on the day the domain is deleted.
Let the domain go
If you no longer need the domain, use Let the domain go…. We turn off auto-renew and reminders. After the term ends the domain is deleted from the registry. To avoid mistakes, you must type the domain name and a code from the app or a passkey. If you change your mind before the term ends, turn auto-renew on again.
Several domains at once
You can change auto-renew and reminders for many domains at once: Bulk actions.
If it didn't work
| What you see | What to do |
|---|---|
| "The term is already at the limit: a renewal can reach no further than 9 years from today" | You don't need to renew now: the term is already long. |
| "The term is still being checked with the registry" | Wait a little and refresh the page. |
| "Auto-renew for this term is already paid" | Do nothing: the domain is already being renewed. |
| "The last day of renewal has passed: the domain is being deleted from the registry" | Renewal is no longer possible. If you need the domain, write to support. |
| "Renewal was stopped by an operator" | The switch and the button don't work until renewal is restored. Write to support. |
| The domain is "frozen during a dispute" | Renewal continues as usual, but contacts, name servers and locks do not change. |
| The auto-renew charge failed | Top up your balance: we will retry 7 days and 1 day before. |