Domain owner and contacts

Every domain has an owner (the registrant) and contacts: administrative, technical and billing. The owner holds the right to the domain, so changing it is harder than changing the other contacts.

The "Contacts" book

A contact is data for a domain, not access: it has no cabinet login. To give colleagues access, use the "Team" section.

Contacts are created and managed by the organization's owner and administrators.

1. Open Domains → Contacts and click New contact.
2. Choose the type: a person (name) or an organization or sole proprietor (also fine for SSL verification).
3. Fill in the email, phone and address.
4. Click Create contact.

Field rules:

• name or title: up to 120 letters;
• email: in Latin letters, like name@example.com;
• phone: digits with the country code, for example +380 44 123 45 67;
• the EDRPOU code (8 digits) or a sole proprietor's RNOKPP (10 digits) is given only for an organization or sole proprietor;
• postal code in Ukraine: 5 digits.

The book can hold up to 200 contacts, and no more than 50 new ones per day. A contact that is set on domains cannot be deleted: first replace it with another one there.

What WHOIS shows

WHOIS is the registry's public directory. A private individual's data is hidden (name, address, email, phone). An organization's or sole proprietor's data is published in full. The Owner tab of the domain card has a block "What WHOIS shows".

Changing the administrative, technical or billing contact

1. Open the domain card, the Owner tab.
2. In the "Domain contacts" block, click Replace next to the role, choose an entry from the book and click Apply.

These contacts change immediately. Both the new and the previous contacts receive a letter about the change. If the contact lock is on, first remove it on the Security tab: this takes 72 hours.

Changing the owner

The owner is changed on the Owner tab, in the "Irreversible actions" block (Change the owner…). This change is protected against hijacking:

1. Choose the new owner from the book, read the statement (Show the statement) and type the domain name to confirm. Then confirm with a code from the app or a passkey.
2. The new owner receives a letter and must agree within 14 days. They open the link from the letter: no cabinet login is needed. Opening the page is not consent: the statement text is shown first, and consent is confirmed with a separate button (or they decline).
3. The change takes effect 72 hours after consent. Until then the current owner stays, and all contacts and the organization's owners have received a letter and can cancel the change (Cancel).
4. For another 72 hours after the change we do not issue the domain's transfer code.

For some zones the zone administrator requires a written statement: then after confirming you must upload a .p7s signature file over the statement text (a qualified electronic signature). The file must not exceed 256 KB.

If no owner is set yet, the first assignment applies immediately, without a pause.

If you change the owner of a domain whose data is tied to a trademark, the data must match the trademark certificate.

If it didn't work