Domains

Transferring a domain to ZRAZU

How to move a domain from another registrar: check, transfer code, DNS choice, payment and timing. What to do if the code was rejected.

A transfer moves a domain from another registrar to you at ZRAZU. A transfer adds a year to the domain's current term. After the transfer we set the transfer lock and put the domain under monitoring.

For the transfer price, see the prices page.

Before you start

A domain can be transferred when all of these conditions are met:

  • The current registrar has removed the transfer lock (and the change lock, if there is one). Remove it in their cabinet.
  • 60 days have passed since registration or the previous transfer.
  • The domain is not being deleted and is not being moved to someone else right now.
  • The domain is in a zone we transfer. You will see this during the check.
  • You have the transfer code. The current registrar gives it in their cabinet or on request. It is a secret: enter it only in the cabinet form and never send it in correspondence or chat.

If the domain is close to expiry or has even expired but is not being deleted, you can still transfer it: the transfer extends the domain by a year.

Step by step

  1. Open Domains → Transfer.
  2. Enter a domain on the One domain tab or paste several on the List tab (one per line, comma-separated, or a CSV column with the domain first). One check covers up to 30 domains, with up to 10 checks per hour.
  3. Click Check the domain (for a list, Check domains). We only look at what the registry says and change nothing.
  4. For each domain you will see its state and a hint. If the domain is ready, enter the transfer code in the "Code" field. You can add the code later.
  5. Click Proceed to checkout. An organization owner, administrator or accountant can add to the cart.
  6. Choose what to do with DNS after the transfer (see below). Without this choice the transfer will not go further.
  7. Accept the documents and pay for the order. The money for a transfer is taken when the registry gives its final answer.

A code left in an unpaid cart is erased after 14 days.

DNS after the transfer

The "DNS after the transfer" window shows where your domain's name servers are now and whether it has records. There are two options:

  • Keep these name servers: the site and mail keep working where they are now. We change nothing. If the domain is currently on the previous registrar's DNS, that registrar will switch it off after the transfer and the site and mail will stop working. In that case we ask you to confirm separately that you understand this.
  • Move to ZRAZU DNS: we show the zone records we found. Remove what you don't need, add what you do, and tick I checked the records. We apply the zone right after the transfer. The snapshot of records may be incomplete, so check it carefully, especially subdomains and DKIM.

You can change the choice with Change choice. For several domains there is a Keep name servers for all button. You can edit the zone later in the domain's card.

How long it takes

The registry passes the request to the current registrar, who has up to 5 days to answer. If it stays silent, the registry approves the transfer itself. To speed it up, ask the current registrar to confirm the transfer. This is optional.

The state is visible in "All domains": "Sending to the registry", "Moving to ZRAZU", "Needs attention". The date by which the transfer will complete is shown there too.

Transferring many domains

If you have many domains, use the List tab in step 2. If you don't want to transfer but only monitor a domain, the form has a "Just watch" mode (up to 25 domains free).

If it didn't work

What you seeWhat to do
"The current registrar has set a transfer lock"Remove the lock in the current registrar's cabinet and add the domain again.
"can be transferred from …: 60 days after registration"Wait for the date shown.
"The domain is being deleted"It cannot be transferred: only the current registrar can restore it. Transfer after that.
"Already being transferred to another registrar"Wait for that to finish, or cancel that transfer at that registrar.
"Not registered"The domain is free: you can register it.
"Already in your cabinet"No transfer is needed.
"We do not sell this zone yet"We don't transfer this zone.
"The transfer code is 6 to 80 Latin letters, digits and signs without spaces"Copy the code again, without spaces at the edges.
"The code was rejected"Get a new code from the current registrar, enter it in "All domains" in the "New transfer code" field and click Send again.
"The current registrar rejected the transfer"Ask them why, ask them not to reject the next request, get a new code.
"The transfer failed"The money stays on your balance. The ZRAZU team will contact you.

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