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Short answers to the questions people write to support most often.
Help articles
- How to get a transfer codeWho issues the domain transfer code (auth code), exactly where to request it, and how long it stays valid after it’s issued.
- How to pay with VATThe “with VAT / without VAT” toggle on the site, two sellers, and the documents you get from each right after paying for an order.
- How to point a domain to hostingAn A record or a CNAME, exactly where to add it in your DNS, and how long propagation takes. Step by step, with a worked example.
- How to transfer a domain to another registrarThe transfer code, the new registrar’s request, confirmation, and the completion window. The one mistake most people make.
- What are DNS recordsA, AAAA, CNAME, MX, TXT, NS in plain language: what each record does, why TTL matters, and exactly where to change them.
- Why the browser says a site is “not secure”An expired, missing, or wrong SSL certificate: four reasons for the browser warning, and how to check it yourself right now.