# Domain owner and contacts

> How to create a contact, assign the owner and change it: a 72-hour pause, the new owner's consent within 14 days, and what WHOIS shows.

URL: https://zrazu.com/en/docs/domains-owner-contacts/

Every domain has an owner (the registrant) and contacts: administrative, technical and billing. The owner holds the right to the domain, so changing it is harder than changing the other contacts.

## The "Contacts" book

A contact is data for a domain, not access: it has no cabinet login. To give colleagues access, use the "Team" section.

Contacts are created and managed by the organization's owner and administrators.

1. Open **Domains → Contacts** and click **New contact**.
2. Choose the type: a **person** (name) or an **organization or sole proprietor** (also fine for SSL verification).
3. Fill in the email, phone and address.
4. Click **Create contact**.

Field rules:

- name or title: up to 120 letters;
- email: in Latin letters, like name@example.com;
- phone: digits with the country code, for example +380 44 123 45 67;
- the EDRPOU code (8 digits) or a sole proprietor's RNOKPP (10 digits) is given only for an organization or sole proprietor;
- postal code in Ukraine: 5 digits.

The book can hold up to 200 contacts, and no more than 50 new ones per day. A contact that is set on domains cannot be deleted: first replace it with another one there.

## What WHOIS shows

WHOIS is the registry's public directory. A private individual's data is hidden (name, address, email, phone). An organization's or sole proprietor's data is published in full. The **Owner** tab of the domain card has a block "What WHOIS shows".

## Changing the administrative, technical or billing contact

1. Open the domain card, the **Owner** tab.
2. In the "Domain contacts" block, click **Replace** next to the role, choose an entry from the book and click **Apply**.

These contacts change immediately. Both the new and the previous contacts receive a letter about the change. If the contact lock is on, first remove it on the **Security** tab: this takes 72 hours.

## Changing the owner

The owner is changed on the **Owner** tab, in the "Irreversible actions" block (**Change the owner…**). This change is protected against hijacking:

1. Choose the new owner from the book, read the statement (**Show the statement**) and type the domain name to confirm. Then confirm with a code from the app or a passkey.
2. The new owner receives a letter and must agree within 14 days. They open the link from the letter: no cabinet login is needed. Opening the page is not consent: the statement text is shown first, and consent is confirmed with a separate button (or they decline).
3. The change takes effect 72 hours after consent. Until then the current owner stays, and all contacts and the organization's owners have received a letter and can cancel the change (**Cancel**).
4. For another 72 hours after the change we do not issue the domain's transfer code.

For some zones the zone administrator requires a written statement: then after confirming you must upload a `.p7s` signature file over the statement text (a qualified electronic signature). The file must not exceed 256 KB.

If no owner is set yet, the first assignment applies immediately, without a pause.

If you change the owner of a domain whose data is tied to a trademark, the data must match the trademark certificate.

## If it didn't work

| What you see | What to do |
| --- | --- |
| "Email should look like name@example.com" | Enter the email in Latin letters, without spaces. |
| "EDRPOU is 8 digits, a sole proprietor's RNOKPP is 10 digits" | Check the code. |
| "The contact is set on domains … Replace it there first" | Assign another contact on those domains, then delete. |
| "Domain contacts are managed by the organization's owner and administrators" | Ask them to make the change. |
| "Such a change is already planned: wait for it or cancel it" | Cancel the earlier change or wait for it to complete. |
| "The statement text changed: please read it again" | Open the statement again and confirm. |
| The domain is frozen during a dispute | Contacts, name servers and locks do not change until the parties, a court or UDRP decide. |