Account and payment

Getting started: sign-up, sign-in, organization

How to create a ZRAZU account, sign in with a password, an email link or a passkey, create an organization and switch between organizations in the dashboard.

Everything in ZRAZU — domains, SSL, monitoring, money — lives in the dashboard. To use it you need an account (that is you) and an organization (a "folder" that holds domains, the balance and the team).

Sign up

  1. Open the sign-up page.
  2. Enter your email and choose a password of at least 12 characters. The password is stored only as a hash, never as plain text.
  3. If you like, tick the box for personal ZRAZU offers. Without it we don't send them.
  4. Click "Save and continue". An email with a link arrives.
  5. Open the email and confirm the address with the button on the page it opens.

Prefer no password? Use "Sign up with Google". Google gives us only your email; we never see your Google password.

Sign in

The sign-in page offers three ways:

WayHow it works
PasswordEmail and password. Then, if the second step is on, a code from an app or a passkey.
Email linkClick "Send link" and a one-time sign-in link arrives by email (valid for 15 minutes). No password needed.
PasskeySign in with a fingerprint, your face or the device PIN.

There is also "Sign in with Google". We don't use SMS for sign-in — only for notifications.

Forgot the password? Click "Forgot your password?" under the form. Can't sign in at all? Use "Can't log in? Recover access" (see sign-in security).

Your first organization

Right after sign-in the dashboard says "No organization yet". Create the first one:

  1. In "Organization name", keep the suggested name or type your own (2 to 200 characters, at least two letters or digits).
  2. Click "Create".

You become the owner of this organization. The whole team sees the name — in the header switcher and in team emails.

Several organizations

Do you manage domains for different companies? Create a separate organization for each: each has its own domains, balance and team.

  1. In the dashboard header, open the menu with your current organization.
  2. Click "Switch organization" and pick the one you need — or "Create organization".

One person can own no more than 10 organizations. Your role in each organization is separate.

Organization name and details

Settings → Organization:

  • Only the owner can change the name: type a new one and click "Save".
  • Your role in the organization is shown here as well.
  • Details for invoices and acts live in Billing → Payer profiles (see invoices and payers).

Your personal profile (name, email, language of emails) is under Settings → Profile.

If it didn't work

  • "Wrong email or password" — check the address, keyboard layout and Caps Lock.
  • "Confirm your email to sign in" — the password is right but the address isn't confirmed yet. We just sent a new email; check "Spam" or click "Log in" again.
  • "Too many attempts" — sign-in is paused for a few minutes: that is how we protect the account from password guessing. Wait, or reset the password.
  • "That code didn't work" — take a fresh code from the app (it changes every 30 seconds) and enter it again. Also check the time on your phone.
  • "An account with this email already exists" when signing in with Google — sign in with a password, an email link or a passkey, then connect Google under "Sign-in security".
  • "You can own no more than 10 organizations" — the limit is reached; hand one organization over to another owner.

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