# Invoices, acts and payers

> How to add a payer so invoices and acts are issued to a company or sole proprietor, where to find and download them and how to export the money history as CSV.

URL: https://zrazu.com/en/docs/account-documents/

Invoices and acts are what accounting needs. They are issued to a **payer** — a company, a sole proprietor, a private person or a non-resident. The role with access to money can see and download them: accountant, administrator or owner.

## Payers

Billing → Payer profiles. While there are no payers, documents are issued to a private person. To have invoices and acts issued to a company or sole proprietor, add it.

1. Click "Add a payer".
2. Choose the type: company, sole proprietor, individual or non-resident. The type decides the VAT mode: documents with VAT for a VAT payer, without VAT for the others.
3. Enter the name as it must appear on the invoice, for example "Kava LLC" or "Olena Koval, sole proprietor".
4. Enter the code: EDRPOU is 8 digits, RNOKPP is 10 digits. For a VAT payer add the VAT number (IPN: 12 digits for a company, 10 for a sole proprietor).
5. If you like, fill in the address — we print it on the invoice and act — and the email for documents.
6. Click "Save the payer".

If the payer already has payments, its name, type and codes can't be changed so that past documents are not rewritten. If the details changed, add a new payer and click "Archive" on the old one: we won't issue new documents to it, past ones stay as they are.

## Where invoices and acts are

Billing → Invoices and acts, the "Documents" tab. Each row is an invoice or an act of services with its number, date, orders, status and amount.

| Status | What it means |
| --- | --- |
| awaiting payment | the invoice is issued, the money hasn't arrived yet |
| paid | the payment is credited |
| partly paid — pay the rest | only part of the amount arrived |
| not needed — orders paid | the orders were paid another way |
| cancelled | the invoice is cancelled |
| done | an act: the service has been provided |

An invoice appears when you issue it for a top-up or to pay for orders; an act appears when an order is fulfilled.

When you pay for an order, the “Payer on the invoice and act” field decides who the documents are issued to. If there is one payer in the order’s mode (with or without VAT), it is selected right away; if there are several, pick the one you need. The chosen payer becomes the payer of the order: both the invoice and the act are issued to it, whether you pay from the balance, by card or by transfer. No payer yet — the “Add a payer” link is next to the field.

## How to download

1. Click the number of the document you need — its page opens.
2. Click "Print" or "Save PDF".

Acts in the dashboard are copies without a signature. We'll send a signed copy on request: write to [support](https://zrazu.com/en/docs/account-support.md).

## Money history and export

The "Transaction history" tab shows every balance operation in plain words: when, what, from which wallet ("Funds" or "Bonus") and for what amount. History isn't changed retroactively: corrections are separate entries.

The "Export CSV" button downloads the history as a file that is handy to hand to an accountant.

## If it didn't work

- **"Invoices and payment history are available to roles that can view payments"** — your role has no access to money; ask an owner to change the role (see [team and roles](https://zrazu.com/en/docs/account-team.md)).
- **"No documents here yet"** — nothing has been issued or fulfilled yet.
- **"Choose a country from the list"** when adding a non-resident — pick the country from the drop-down list.
- **You can't see a payer in the list** — check that it isn't archived.